PKR9 Privacy Policy – How We Protect Your Data

01 Introduction & Scope

PKR9 is an online gaming platform built specifically for players in Pakistan. We understand that handing over personal details — your name, mobile number, payment information — requires trust. This Policy is written to be straightforward and readable, not buried in legal language that nobody actually gets through.

This Policy applies to all data we collect when you visit the pkr9.win website, create an account, make a deposit or withdrawal, use the PKR9 app, contact support or interact with any other part of the platform. It covers data collected both online and through the mobile application.

If you use third-party services to access PKR9 — such as your bank's app for a Raast transfer, or your JazzCash account for a deposit — those services operate under their own privacy policies. PKR9 is not responsible for how third-party services handle your data outside of our platform.

02 What Data We Collect

The data we collect falls into several categories depending on how you interact with PKR9:

Registration & Account Data

• Full name as provided at registration
• Date of birth (used for age verification — players must be 18 or above)
• Registered mobile number
• Email address
• Username and account password (stored in hashed, encrypted form)
• City or region within Pakistan

Identity Verification Data

If you are asked to complete identity verification — which may happen before a large withdrawal or as part of our standard security process — we may collect:

• Copy of a valid Pakistani identity document (CNIC)
• Selfie or photo for face-matching purposes
• Proof of address where required

Verification documents are handled with strict access controls and retained only for as long as required under our verification obligations.

Transaction Data

• Deposit amounts, timestamps and payment methods used (JazzCash, Easypaisa, Raast, bank transfer, cards)
• Withdrawal requests, amounts and destination account references
• Transaction IDs and payment provider references
• PKR balances and bonus wallet history

Gaming Activity Data

• Games played, bet amounts, results and session durations
• Sports bets placed — including Cricket, PSL, T20, Football and Esports markets
• Live Casino session data
• Bonus usage and wagering history

Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system and browser
• Session timestamps and login history
• App version if using the PKR9 Android app

Communications Data

• Support chat transcripts and email exchanges
• Feedback or complaints submitted to our team

03 How We Collect Your Data

We collect data through the following channels:

• Directly from you — when you register, fill in account details, contact support or submit a withdrawal request
• Automatically — through cookies, session tracking and our platform's logging systems when you browse, play or navigate the site
• From payment providers — transaction confirmation data from JazzCash, Easypaisa, Raast and banking partners when you deposit or withdraw
• From identity verification services — verification outcomes when identity checks are conducted
• From the PKR9 app — device and usage data when you use the mobile application

04 How We Use Your Data

PKR9 uses your data only for purposes that are directly relevant to running the platform and serving you as a player. We do not use your data for unrelated commercial purposes, and we do not sell it. Specific uses include:

Purpose	Data Used
Account creation and management	Name, mobile number, email, password
Age and identity verification	Date of birth, CNIC, selfie
Processing deposits and withdrawals	Transaction data, payment method references
Fraud prevention and security monitoring	IP address, login history, device data, transaction patterns
Providing customer support	Account data, transaction history, support communications
Personalising your gaming experience	Gaming activity data, preferences
Sending service notifications	Email address, mobile number
Responsible gaming monitoring	Gaming activity, session data, deposit frequency
Platform improvement and analytics	Aggregated, anonymised usage data

When we send you notifications — such as deposit confirmations, withdrawal updates or account security alerts — these are service communications, not marketing. If you have opted in to promotional communications, you can opt out at any time by contacting our support team.

05 Who We Share Data With

PKR9 shares your data only where it is necessary to operate the platform. We do not sell your personal information to any third party. Data sharing occurs in the following situations:

• Payment processors — JazzCash, Easypaisa, Raast and banking partners receive the transaction data needed to process your deposits and withdrawals in PKR.
• Identity verification providers — if account verification is required, your submitted documents are shared with the verification service we use to confirm identity.
• Game providers — when you play a Live Casino game or a Slot, the game provider's system receives session data (bet amounts, outcomes) to run the game. Game providers do not receive your personal account details.
• IT and infrastructure providers — cloud hosting and platform infrastructure providers may process data as part of their service. These providers are bound by confidentiality agreements.
• Legal and compliance requirements — if we are required by a valid legal process to disclose data, we will do so to the extent required and will inform you where we are legally permitted to do so.

06 Payment Data & Security

All financial transactions on PKR9 are conducted in PKR (Pakistani Rupees). We support JazzCash, Easypaisa, Raast, bank transfers and Pakistani bank-issued debit and credit cards.

PKR9 does not store full card numbers or banking credentials on our own servers. When you make a card payment, the transaction is processed directly by our payment gateway partner using encrypted connections. PKR9 receives only a transaction reference and confirmation status — not your raw card data.

Mobile wallet transactions via JazzCash or Easypaisa are processed through the respective provider's own secure APIs. Your mobile wallet PIN and credentials are entered within the payment provider's own interface and are never visible to PKR9.

All payment data in transit between your device and PKR9's servers is protected by TLS encryption. Stored financial records are encrypted at rest and access is restricted to authorised personnel on a need-to-know basis.

07 Cookies & Tracking

PKR9 uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Here is a straightforward breakdown of what we use:

• Essential cookies — required for the platform to function. These handle your login session, keep your account secure and remember your language preferences. You cannot opt out of essential cookies without stopping the platform from working.
• Analytics cookies — used to understand how players navigate the site, which pages are most visited and where technical issues occur. This data is aggregated and anonymised.
• Functional cookies — remember your preferences such as game settings or display options to make your next visit smoother.

Most browsers allow you to control cookie settings, block specific types of cookies or clear cookies that have already been stored. However, blocking essential cookies will affect your ability to log in and use the platform normally. You can manage cookie preferences through your browser settings at any time.

PKR9 does not use cookies to serve third-party advertising on your device or to track your activity across other websites.

08 PKR9 App & Device Permissions

The PKR9 Android application is available for download from the PKR9 website. When you install and use the app, it may request the following device permissions:

• Internet access — required to connect to the PKR9 platform, load games and process transactions.
• Storage access — used for caching game assets locally to improve load times and reduce data usage.
• Camera — only requested if you choose to submit identity verification documents through the app. The camera is not accessed at any other time.
• Notifications — used to send you deposit confirmations, withdrawal updates and security alerts. You can disable notifications from your device settings at any time.

The PKR9 app does not access your contacts, SMS messages, call logs or location beyond what is described above. We do not use the app to collect data in the background when it is not actively in use.

09 Data Retention

PKR9 retains your personal data for as long as your account is active and for a reasonable period thereafter to meet our obligations. Specific retention periods include:

• Account data — retained for the duration of your account plus up to five years after account closure, to handle any retrospective queries or disputes.
• Transaction records — financial transaction data is retained for up to seven years in line with standard financial record-keeping practice.
• Identity verification documents — retained for the period required to fulfil verification obligations, then securely deleted.
• Support communications — chat and email records are retained for up to three years to help resolve any recurring issues or disputes.
• Gaming session data — retained for up to two years for responsible gaming monitoring purposes.

When data is no longer needed, it is securely deleted or anonymised so it can no longer be linked back to you. If you request account deletion, we will remove your personal data subject to the retention obligations described above.

10 Your Rights

As a PKR9 player, you have the following rights over your personal data. To exercise any of these rights, contact our support team and we will respond as quickly as possible — typically within a few business days.

11 Minors & Age Restrictions

PKR9 is strictly an adult platform. The platform is not intended for anyone under the age of 18, and we do not knowingly collect personal data from minors. Age verification is built into our registration process, and we may request proof of age at any point during account use.

If you believe that a person under the age of 18 has registered an account or provided personal data to PKR9, please contact our support team immediately. We will investigate and, if confirmed, close the account and delete the associated data without delay.

Parents and guardians who are concerned about underage access to gaming platforms are encouraged to use device-level parental controls to restrict access to the PKR9 website and app.

12 Changes to This Policy

PKR9 may update this Privacy Policy from time to time as the platform evolves, as new payment methods are added or as best practices in data protection change. The "Last updated" date at the top of this page will always reflect when the most recent revision was made.

For significant changes — particularly those that affect what data is collected or how it is used — PKR9 will notify registered players via their registered email address or through an in-platform notification. We will always give you reasonable notice before material changes take effect.

Your continued use of the PKR9 platform after an updated Privacy Policy is published constitutes your acceptance of the revised terms. If you do not agree with an updated Policy, you should stop using the platform and contact support to arrange account closure.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how PKR9 handles your personal information, please get in touch with our support team.

Support is available 24 hours a day, 7 days a week via the live chat function in the platform or app. You can also visit the FAQ page for answers to the most common questions about accounts, payments and privacy.